Pace has built its reputation on unparalleled customer service, and we’ll go the extra mile to make sure you and your clients are completely satisfied. If you have questions about shipping, satellite content, or returns, please contact us at 800-444-7223.
Technical Support
Whether you have a question about an installation or you’re designing a system for a 500 drop building, look to our Technical Support Staff to make your life easier. View more about technical support here.
Shipping
Over 97% of the items on Pace eDistribution ship in 4 days or less. Most of our products ship UPS Ground, but for emergency orders, we offer a variety of shipment methods, including overnight. (Please contact a customer service representative at 800-444-PACE for details on emergency orders.)
Returns
We know that the need for product returns arise from time to time, and we have the best support staff in the industry to make returns simple and stress-free.
Account Management
We’ve worked hard to make eDistribution the single best way to order hardware. We’ll help you handle your account so you can exercise complete control over your online Pace account.
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Frequently Used Forms & Downloads
Dealer Credit Application (PDF)
Non-Receiver Return Form (PDF)