Frequently Asked Questions


How does the sales process work with Pace?

The Pace Sales team wants to fully understand your business and project in order to recommend a solution that fully addresses your business and project needs. The Sales team partners with Pace’s Engineering team to make recommendations and ensure all deadlines are clearly communicated so you can receive the right solutions, tested and ready for install, on site, on time.

Is system design assistance and support offered over the phone?

Your Account Representative is always available to assist with simple design structures via telephone. Based upon the complexity of the proposed project, our engineering staff is able to assist you over the phone as well.

What’s the turnaround time for setting up a credit application?

We understand that time to market factors into your business’ success, so after submitting a credit application and our Finance team reviews, we’ll typically respond within 72 hours of submission. On occasion, based upon urgency and time of submission, reports can be completed within a 24 hours.

Tech Support

Is Tech Support available over the phone?

Yes, Pace offers Tech Support over the phone during the business week from 8:00 AM to 5:00 PM (CT). Give us a call at 1-800-444-PACE if you have questions!

Returns and Shipping

Same day shipping?

If your item(s) are purchased by 2 PM (CT) they will be shipped on the same day.

What’s the return policy?

PACE will accept product returns if:

  • The item was not a special order.
  • Item is returned in like new condition with all accessories in original box.
  • Proper Return Authorization procedures are followed.

No returns will be accepted without return authorization. Contact the RA department at 800-444-7223 for a Return Authorization number. A 15% restocking fee may be assessed.

Contact Us

What are the hours for Pace International’s Call Center?

Sales Support

  • 8AM-9PM Central Standard Time (Mon-Fri)
  • 9AM-8PM Central Standard Time (Sat-Sun)

Tech Support

  • 8AM-9PM Central Standard Time (Mon-Fri)
  • 10AM-7PM Central Standard Time (Sat-Sun)